Withdraw from a contract electronically

Withdrawal notice for paid platform contracts

Consumers may withdraw from this contract within fourteen days of its conclusion without giving a reason. This applies to Buyer Auction Access and the Collection software licence unless the withdrawal right has validly ended under the statutory conditions.

Send a clear statement, for example by email or letter, to: Aliaksandr Dziatlau · A&A-EUcoins, Karlstr. 2, 27607 Geestland, Deutschland; aa.eucoins@gmail.com; +49 176 41444558. You may use the model below, but this is optional. Sending your statement before the period ends is sufficient. The electronic Withdraw from contract function is available in the site footer and at Withdraw from contract. Enter your name, contract reference and confirmation email, then choose Confirm withdrawal. A receipt is provided without delay on a durable medium.

Consequences of withdrawing from a platform contract

After a valid withdrawal, payments received are refunded without undue delay and within fourteen days of receiving your statement. The same payment method is used unless another method was expressly agreed; no refund fee is charged.

If you expressly requested services to start within the withdrawal period and received proper information, only legally permitted proportionate compensation for services supplied before withdrawal may be due. Activating twelve-month access does not itself fully perform that service.

For paid digital content supplied without a tangible medium, the right ends only under the statutory conditions: performance begins after your express consent to early supply, your acknowledgement of the loss of the right and provision of the contract confirmation under BGB section 312f. Mandatory remedies for defects remain unaffected.

Model withdrawal form for a platform contract

Complete and return this form only if you wish to withdraw. To: Aliaksandr Dziatlau · A&A-EUcoins, Karlstr. 2, 27607 Geestland, Deutschland; aa.eucoins@gmail.com; +49 176 41444558.

I/We (*) hereby withdraw from the contract I/we (*) concluded for the following service / digital content (*): __________. Contract or payment reference (if available): __________.

Ordered on: __________. Name of consumer(s): __________. Address of consumer(s): __________. Signature (only for a paper notice): __________. Date: __________. (*) Delete as appropriate.

Contract with the platform

The function above covers contracts with the platform itself: paid Buyer Auction Access, A&A-EUcoins Collection licenses and earlier paid Seller Activation. New seller activation is free. For a coin purchase use the withdrawal function in the order (see below); this function does not withdraw a coin purchase, bid, profile or seller follow. If the customer is a consumer entitled to a statutory right of withdrawal, the period for services is generally 14 days from contract conclusion with proper information.

Buying a coin from a seller

The sales contract is with the named seller. Where a trader sells to a consumer, a 14-day withdrawal period generally starts on receipt of the goods; for one order delivered separately, on receipt of the last item. An online-only auction does not automatically remove this right. Private sales generally have no statutory consumer withdrawal right; defect rights and agreed terms remain unaffected.

Submitting a withdrawal

For platform services, enter your name, email and contract or payment reference above, then choose Confirm withdrawal. Login and a reason are not required. For goods bought from a trader, open the order in your profile (for guest orders via the link in the email) and choose Withdraw from contract, then Confirm withdrawal: the declaration is forwarded to the seller immediately and you receive a timestamped receipt. You may also send a clear statement with the order reference directly to the seller's stated contacts and keep a copy and proof of sending. Email, post and the model form remain available; merely returning the parcel without a declaration is insufficient.

Returning goods and payments

After a valid withdrawal, goods generally must be sent back within 14 days of the declaration. The trader refunds the payment and the cheapest offered standard delivery within 14 days of receiving the withdrawal; for goods, they may wait for their return or proof of dispatch. The same payment method is generally used. The buyer pays direct return costs only if properly informed beforehand. Goods are paid directly to the seller; the platform does not hold these funds.

Auction access and services already started

If the buyer is a consumer entitled to a statutory right of withdrawal, activating a twelve-month access service does not alone end the 14-day period. Proportionate compensation requires the statutory conditions, including an express request for early commencement and proper information. Receipt confirmation does not automatically determine the refund amount. Termination of an ongoing contract is a separate procedure from withdrawal within its statutory period.

Exceptions and extended periods

Without proper withdrawal information, the period can extend to twelve months and 14 days. Precious-metal coins are not automatically exempt: an exception for financial-market-dependent prices depends on the individual contract. Sellers must provide their terms, return details, withdrawal information and model form before contracting. Sales to other EU countries must respect applicable mandatory consumer rights.